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BC Forums => BC Technical Support => Topic started by: NoonMoon725 on August 28, 2008, 05:08:30 AM

Title: Game crashes at loading screen.
Post by: NoonMoon725 on August 28, 2008, 05:08:30 AM
Hello everyone.

First off just to cover my own behind i have been through the Technical files section to see if a similar issue has been brought up. My original concern was that my Vista OS was the problem but there was a thread here about Vista and the general concensus seems to be that Vista should not be anything of a problem. If i have gone and copied an existing thread by mistake then sorry.  :(

Now, down to my problem...

As you can probably tell already the game has been crashing at the loading screen. Whenever i start a new game the game begins. I walk onto the bridge and sit down. Everyone congratulates me on being a captain. Picard walks in talking about ruins and gets the ship going. Everything still fine.

Then we warp to Starbase 12 and do the docking procedure and all the narative there.

Then when i go to warp to Vesuvi and the viewscreen should change to the word 'LOADING' the word flashes for a fraction of a second (and i am serious here, blink and you miss it) and is gone. The game at this point seems to be running fine, te characters are happily hammering away at there consoles. The problem is i never seem to arrive at vesuvi and none of the commands respond.

Now i have tried pressing 'Esc' and then resume game but when the game resumes it is all the still the same except one thing. The viewscreen shows the stars passing by in a way which would suggest that the ship is spinning on the spot as well as travelling forward.

Obviously any help is appreciated but please be aware that i am definantly not a technical junky so please try not to overload me with too many abbreviations.

Thanks in advance...
Title: Re: Game crashes at loading screen.
Post by: Dalek on August 28, 2008, 06:38:18 AM
First thing, get us a console report. This link has a decent console tracker http://bridgecommander.filefront.com/file/Console_Tracker;76613.

Question: Have you installed any mods at all?
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 28, 2008, 08:01:04 AM
No, i have not installed any mods.

As for that file you asked me to download my system says it does not have the necesary programe to open the file becuase it is a RAR file and i dont have a RAR opening tool.

Where is the best place to get one???
Title: Re: Game crashes at loading screen.
Post by: Villain on August 28, 2008, 11:41:42 AM
http://www.rarlab.com/
Title: Re: Game crashes at loading screen.
Post by: Dalek on August 28, 2008, 11:43:10 AM
Prime, don't worry, he PM'ed me and I pm'ed him back with a link. But thanks for putting that one there anyhow.
Title: Re: Game crashes at loading screen.
Post by: MLeo on August 28, 2008, 01:38:59 PM
Did you ever install BC before (and used mods)?
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 28, 2008, 03:35:48 PM
Not on this laptop, i have only ever had it on my desktop.

Which ran it really crap because my desktop belongs in the dark ages.

I shall download the RAR thingy and sort out getting this thing for you all at some point 2moro morning. Who knows. Perhaps even tonight but 2moro is a safer bet.

Just curious but is this one of those bugs where uninstalling and installing again could just do it???
Title: Re: Game crashes at loading screen.
Post by: MLeo on August 28, 2008, 05:08:33 PM
The uninstaller doesn't remove any modification you may have done to your BC install (not even screenshots or save-games). So if you install the game to the same location who knows what lingering files could cause problems.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 05:20:22 AM
Hello again.

Just a quick update. I downloaded the RAR thingy and that let me see what the Console tracker was.

I opened the read-me to see how to install it and all it said was copy into the BC directory. I am assuming that it meant the BC folder in my install folder (Where it had another file called scripts). So i copied it over and it asked me if i wanted to merge the files. Since the read-me said 'Yes All' to everythiong i just hit yes.

Now it said to use the tracker i need to go into te mutators and turn it on. Where is this mutators menu? Is his something else i have to install to now get the tracker working. Or have i done something wrong installing the tracker?
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 05:23:27 AM
You to install the 1.1 patch and the Foundation in order to use the console tracker (or any mod for that matter.) BCSMC 5.6 had the Foundation, but make sure you download and install it's patch.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 05:29:48 AM
Hello.

Just downloaded the 1.1 patch and tried to run it but it came up with a message saying that my BC is already 1.1 and will not continue installing the patch. Is this right, i have NEVER downloaded anything for my game until i started asking about my problem yesterday.

However if this is all fine and dandy where do i get this foundation thingy?
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 05:30:44 AM
Read previous post.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 05:34:07 AM
I really hate to sound noobish and eat away atyour time but i did say in my first post i was not very technical so is this BCSMC 5.6 another download or is it a user or a website topic???

Sorry for being difficult to work with?  :(
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 05:36:54 AM
Nah, your not being difficult, if anything I am. (No sleep, only 2 cups of coffee :?) Anyways, BCSMC and it's patch are available on BCF for download. It is a standalone program designed to make the creation of ship plugins easier, as well as many other useful functions.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 05:46:07 AM
I have found somring called 'bcsmc v5.6.0.2 (PATCH)' on Bridge Commander Files (I assume this is where you meant when you said BCF).

Now is this JUST the patch i need to install as well as the programme or is this the whole thing.
If it is not the whole thing where is the programme since i have found the patch.
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 05:48:49 AM
You need BCSMC 5.6 first (as stated in the readme), just search for it, you'll find it.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 06:23:42 AM
Ok, still not able to get a tracker report because i cant find a 'mutators menu' in game.

So far i have...

Download Console tracker - Check
Download winRAR to open tracker - Check
Copy Tracker into BC Script folder - Check
Download 1.1 patch - Not Check (My system tells me i am apparently already running 1.1?????)
Download the bcsmc 5.6 - Check
Download the bcsmc patch - Check

So i think i have done everything people have suggested to date. So i suppose i would like to know what the next best bet is or am i missing something obvious like i need to press an 'ON' function on something.

Also, just ads a side note that might help people. I tried to open the console tracker file and i dont have the necesary tool. So is this something i need to download as well, is this mutator menu inside the console tracker file?

*Sigh* Thanks everyone, i hat to be a leech of your time.  :(
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 06:26:04 AM
Don't worry, you are not leaching my time. I have too much of it on my hands (unfortunately.) Did you install Foundation from BCSMC? That is needed to see the mutator menu.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 06:34:30 AM
Are you on about the action within BCSMC where you select  mode and then foundation and then install BC foundation 2008?
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 06:35:01 AM
You are correct.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 06:49:32 AM
HURRAY!!! I managed to get it all working.

So without further ado i give you all 1 Console Report.

I really, REALLY hope it helps.

>> This is a console tracker dump       by USS Frontier
##############
>> This dump started on -> Fri Aug 29 11:37:52 2008
##############
#----------------------------------------------------------------------->>> Fri Aug 29 11:37:52 2008
####
Outdated Foundation, updating functions
Outdated Foundation, installing FolderManager
Foundation Tech loaded
Tracking Console
['lActiveMutators = [', '\011"""Console Tracker""",', ']']
####

#----------------------------------------------------------------------->>> Fri Aug 29 11:40:00 2008
####
AttributeError: PreLoadAssets
####

#----------------------------------------------------------------------->>> Fri Aug 29 11:42:08 2008
####
cPickle.PicklingError: Cannot pickle <type 'type'> objects.
####

#----------------------------------------------------------------------->>> Fri Aug 29 11:44:16 2008
#----------------------------------------------------------------------->>> Fri Aug 29 11:46:24 2008
####
ValueError: bad marshal data
ValueError: bad marshal data
####

####################
>> This dump ended on -> Fri Aug 29 11:46:24 2008
>> Console Tracker Dump END
####################
>> This dump ended on -> Fri Aug 29 11:46:24 2008
>> Console Tracker Dump END

Thaks once again.
Title: Re: Game crashes at loading screen.
Post by: Dalek on August 29, 2008, 09:18:14 AM
How far into the game did you go? As in, did you start single player, go to the point where it starts crashing adn then turn your BC off? Because this console report doesn't seem to give off any indication of going into single player. But "bad marshalling" and "cannot pickle" doesn't sound good thoguh.
Title: Re: Game crashes at loading screen.
Post by: Kirk on August 29, 2008, 01:30:15 PM
Actually the pickling error is a pretty good indication that he did go into single player.
Title: Re: Game crashes at loading screen.
Post by: Dalek on August 29, 2008, 01:46:31 PM
I think I'll just laugh at pickling. DOesn't sound like a computer term
Title: Re: Game crashes at loading screen.
Post by: MLeo on August 29, 2008, 02:22:22 PM
Depends on your vocabulary.
Polymorphic also doesn't sound like a computer term, yet, it most certainly is.

In this case, it's a common term for something called "serialization", which is the act of copying in-memory data to the harddrive (or something other than the direct-use form).
And to verify it's rightfull usage here, it's the act of storing data for later, just as much as pickling food for later. ;)



Anyway, this is a common problem with scripts and globals, in fact, the same reason why games with NanoFX installed can't resume their savegames.
Can you now play the game atleast? I'm afraid you will have to continue your SP from the Custom menu.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 29, 2008, 05:07:56 PM
Can you now play the game atleast? I'm afraid you will have to continue your SP from the Custom menu.

I did not have any problem playing the game i guess. I could go into Quick battle and everything was fine.

SP? Do you mean Save Point. What do you mean continue from the custom menu?

Anyway, i am just going to uninstall EVERYTHING since i now have an external hard-drive which i am reinstalling all my games onto. So i shall give that a go and try the game again (with all these funky patches and instlls i was suggested) and see if it just sorts itself out. Failing that i shall come back with many question marks following me eagerly.

So once again...

Thanks everyone for your help.  :P
Title: Re: Game crashes at loading screen.
Post by: MLeo on August 29, 2008, 05:38:33 PM
SP usually means Single Player here.

In the menu where you go to for QB you can actually also select a mission that you want to continue. So, incase the save game doesn't work, then you can select your last played mission from there and continue.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on August 31, 2008, 04:53:27 PM
*Hello everyone again.

Just another update on my situation.

I have reinstalled Bridge Commander onto my external to see if the old installation was just a fluke error. Unfortuanately it was not. I am still having the same problem with the game crashing/continuing indefinately at the first 'LOADING' screen.

I decided to try playing the game in a lower difficulty setting (Was playing on Admiral setting since i have completed the game on Captain when it was installed on my desktop) just in case this crashing is the games way of telling me to finish the game on an easier setting first to essentially unlock the Admiral level. Alas this did not work either, the game crashed at the same point. *Sigh*

However, just to clarify the 'Quick Battle' section works fine, i can load up as many enemies as i like and be whatever ship i like and it is all perfectly fine. So the problem is sitting quite nicely within the campaign area only. At least i hope it is.  :shock:

Also just to clarify this new install has absolutely NO mods at all so it is not going to be something i have downloaded conflicting with the game in some way. I have made 2 other directories for an additional 2 installs. One is going to have the patch and the Maru Expansion. And the third is going to be a mega mod installation. Patch, Maru and as many other additonal mods as takes my fancy.

Anyway, i digress. So basically the problem is still there. It is not really that bad since i am hoping that i will have no problems with online play when i try it but it would be nie to be able to play the campaign again at least some point in the future. So if anyone has any more ideas then i would appreciate it.

Thanks in advance. And a big thanks to Mleo, Dalekanium2 and Kirk2164 for all your help to date.  :P
Title: Re: Game crashes at loading screen.
Post by: MLeo on August 31, 2008, 05:52:57 PM
Try putting this (the contents that is) in your BC directory. It's the Campaign scripts in case they got corrupted from a scratched/dirty disc.
Title: Re: Game crashes at loading screen.
Post by: NoonMoon725 on September 01, 2008, 04:09:02 PM
10 Points to that man. These new Maelstrom files have completely eliminated the problem.

Of course this means that my disk is the problem. *Sigh* Oh well.  :(
Title: Re: Game crashes at loading screen.
Post by: MLeo on September 01, 2008, 04:40:55 PM
Luckily, you only need the disc inserted in your computer to play it, it won't read any files from it during gameplay.